What payment methods do you accept?
We accept credit card and PayPal payments. We do not accept payment via telephone or check.
Is my personal information secure?
Yes, we take the security of your personal information very seriously. At Tovni, all information provided during the checkout process is encrypted and stored on secure servers. We prioritize your privacy and implement various security measures.
How long does it take to receive my order?
Shipping times vary depending on your location and the item(s) ordered. We will provide an estimated delivery time during checkout and will send you tracking information once your order has shipped.
What is your return policy?
We offer a 14-day return policy for most items. If you are not satisfied with your purchase, please contact us at [email protected] to initiate a return.
Do you offer international shipping?
Currently, we only ship within the United States.
How can I track my order?
Once your order has shipped, we will send you a tracking number and a link to track your package. You can also log in to your account to view the status of your order.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us at [email protected] for more information.
Can I cancel my order?
You can cancel your order as long as it has not yet shipped. Please contact us at [email protected] as soon as possible if you need to cancel your order.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us at [email protected] within 14 days of receiving your order. We will work with you to resolve the issue.
How can I contact customer service?
You can contact customer service by emailing us at [email protected]. We will respond to your inquiry as soon as possible.