RETURN POLICY

1. Introduction

At Tovni, we aim to ensure you are completely satisfied with your purchase. If for any reason you aren’t, our return policy provides detailed information on how to return items and get a refund or exchange.

2. Return Eligibility

  • Items must be returned in their original condition: unused, unwashed, and with all original tags attached.
  • Return requests must be made within the 14-day window from the delivery date.

3. How to Return

3.1. Return Request

  • To initiate a return, please contact our customer support team at [email protected] with your order number, details of the product, and the reason for the return.
  • We will review your request and provide instructions on the next steps, including where to send the item.

3.2. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is incorrect or defective.
  • It’s recommended to use a traceable shipping service. Tovni not responsible for items lost in transit.

4. Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for a different size or color, please first make a return and then place a new order on our website.

6. Exceptions

6.1. Sale Items

  • Only regular-priced items may be refunded. Sale items cannot be refunded, but they can be exchanged.

6.2. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.

7. Questions

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at info@tovni.com.

Note: Tovni reserves the right to modify this return policy at any time. Please review this policy regularly to stay informed.

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